Returns & Exchanges

At Lily Lolo, we want you to love your natural beauty products, which is why we offer a 30-day return policy for any items that do not meet your expectations. Simply ensure the products are lightly used or unopened to qualify for a full refund or a convenient exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the specific items you wish to return to receive a Return Authorization code.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all lids are tightened to prevent leaks during transit, and include your original packing slip.

• 3.
  Ship to Lily Lolo

  Affix the provided return label or use a tracked shipping service to send your package back to our distribution center for processing.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will issue a refund to your original payment method or ship out your requested exchange items within 5-7 business days.